Cyprus or Greece

 


   Job title      : ITSM Specialist - Jira  
   Location      Cyprus or Greece  
   Rate      : DoE  
   Posted Date      : 22/02/2024  
 

 Short_Description

    : expanding our Jira instance and other management tools, and for identifying appropriate and high-quality solutions for our end users  
   Reference      : 80  

Description

We are looking for a passionate and self-motivated professional to join our ever-growing team. You will be responsible for expanding our Jira instance and other management tools, and for identifying appropriate and high-quality solutions for our end users. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment.

 

The main responsibilities of the position include:

 

  • Create, manage and support all administrative functions associated with the Atlassian product Suite (mainly Jira and Confluence) and customer service management tools: FreshDesk, Live Chat Inc.
  • Create, administer, and update Assets Object Schemas
  • Work closely with cross-functional teams and gather requirements from stakeholders to design, develop, test and deliver custom templates and automation project workflows
  • Offer recommendations on best practices and standardisation in implementing and leveraging processes within the Atlassian Suite
  • Provide suggestions on optimising existing Jira process workflows
  • Develop metrics dashboards and reporting tools on Jira to help end users with performance tracking and project management
  • Develop required documentations such as workshop agendas, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
  • Drive process definition, re-engineer, improve and create gap analysis of existing and new processes during workshops with key stakeholders
  • Provide training and support to JIRA end users and draft user manuals
  • Work closely with our external associates to resolve any issues that may arise

 

Main requirements:

 

  • BSc/MSc in Computer Science, or any other relevant field
  • 1+ years of experience in a similar position
  • Working knowledge in administering Jira and Confluence server applications (Data Centre products is highly preferred)
  • Experience in building data queries using JQL and AQL
  • Experience using Active Directory
  • Excellent problem solving and troubleshooting skills
  • Ability to work independently across functions and work with all levels of users and management in a fast-paced environment
  • Strong verbal and written communication skills in English

 

The following will be considered an advantage:

 

  • Any Atlassian certification
  • Experience using Active Directory
  • Experience in using Groovy and Java for scripts
  • ITIL v4 Foundation or any other ITIL related certification

 

Benefit from:

 

  • Attractive remuneration package plus performance related reward
  • Private health insurance
  • Corporate pension fund
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

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