Description

• Daily management of Atlassian application stack - Jira, Confluence, Bitbucket, Jira Advanced Roadmaps, Jira Service Management, etc..
• Leading all aspects of the Atlassian toolchain, including workflows, automation, custom fields, schemes, permissions, add-ons, and integrations.
• Coordinating Atlassian Access for Jira, Confluence, and BitBucket (OnPrem and Cloud).
• Ensuring system availability of Atlassian tools based on defined SLAs.
• Developing metrics dashboards and reports to provide development teams and senior leadership with meaningful operational/performance metrics and status reports.
• Collaborating with partners requesting Jira project changes to provide practical solutions which meet their requirements.
• Leading and enforcing Atlassian’s best practices and maintaining consistency across all our instances.
• Using JIRA REST APIs for integration with other tools like Microsoft Teams, Tempo Timesheets, and Integration/Automation frameworks.
• Manage user permissions according to the needs of spaces and teams
• POC for billing and support - Improving return on investment by handling licensing and Atlassian spend.
• Serve as internal SME for the PMO on the JIRA tool.
• Develop, maintain and conduct end-user training as necessary.
  
  

Requirements:

• 5+ years of Atlassian Administration experience, supporting large enterprise environments
• Applicable Atlassian certification(s) is a plus (E.g. ACP-120,ACP-620)
• Have led implementation, and owned all aspects of an Atlassian environment
• Proven track record with Atlassian installations (Cloud, OnP), migrations, and upgrades
• Proficient with JQL, building dashboards and reports.
• Extensive knowledge of ScriptRunner or similar Jira Add-Ons is a plus
• Knowledge of other code repositories is a plus.
• Familiar with Information Security concepts such as the Principle of Least Privilege.
• Advocate for process efficiency and consistency
• Can provide creative solutions for process problems that align with Jira standard methodologies
• Have worked in other high growth environments
• Understand current core business processes and existing technical solutions
• Able to lead focused Jira and process discussions with a variety of organization members
• Able to write user-facing documentation and lead training
• Conceptual and practical understanding of Agile frameworks to include SCRUM and Kanban
• Comfortable with working independently and being a self-starter
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Preference for those who have worked with global teams in the past

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